Initial contact must always be made by your own vet who may wish to discuss the problem beforehand with one of the surgeons. Cases will be seen as soon as possible in order of clinical urgency which may mean the same day for certain acute spinal problems.
At the first consultation we will carry out a detailed examination of your animal and discuss the problem with you. Please remember to bring any notes or X-rays supplied to you by your own vet. Completion of our PDF client registration form will help our reception staff process your appointment on arrival at the Grove.
In the majority of cases your pet will be admitted after the consultation and have further investigations and X-rays taken. If surgery is necessary, then this may be carried out the same day or arranged for a later date. Cases requiring surgery will usually stay with us over night, to be discharged the following day. Some cases require a longer stays.
All case details will be discussed with you and a formal report sent promptly to your own vet following completion of treatment. After this, further contact with The Grove must strictly be through your own veterinary surgeon.
More information about the referral process can be found below and in the pet owner leaflet. To save time during your visit it would be appreciated if clients could complete the Registration form prior to arrival.Referral Brochure Registration Form
Animals which undergo surgery are generally hospitalised until the vets are happy with their progress; this is usually for 1 or 2 days after surgery, but may be longer for some cases such as spinal surgery cases.Find out more
All potential costs will be discussed fully before investigation or treatment is started. However, precise quotes are often difficult to give due to the variable needs of the conditions presented.Find out more
In general we advise that one claim form is used for the fees charged by your normal vet, and a separate form supplied to us for our fees. This will not lead to an additional excess being added to the claim.Find out more
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