FAQs

To find out our exact location please visit our Contact Us page.

If your vet has referred you to us then it is because they value our expertise. One of our reception staff will then contact you using the information provided and an appointment can be arranged at a mutually convenient time.

If you have been referred elsewhere, but would like us to see your pet, then just ask your vet for a referral to us, or contact us directly. Call 01328 862137 or email [email protected]

We offer free, no obligation advice for pet owners and can arrange a free teleconsultation to review your pet’s condition so that you can make an informed decision to ensure the best quality of care for your pet. Please use our client self referral form to request a teleconsultation. In order to help us evaluate your pet’s problem please upload any relevant reports, photos and, for lameness cases, videos of your pet walking, trotting and rising from a period of rest are invaluable. Alternatively you can contact us on 01328 862137 and request a call back.

During your appointment, we will obtain a detailed history of your pet’s medical background as well as information on the current problem. A thorough clinical examination of your pet will then be performed and any findings and provisional diagnoses will be fully discussed with you at that time. We make every effort to perform investigations and possible surgery during the same visit.

Your pet’s consultation will be on one day with investigations being performed later the same day. Surgery, if considered appropriate, will typically be planned for the following day so your pet can stay with us overnight. After surgery, almost all pets will stay overnight for appropriate pain management and monitoring.

Treatment costs vary widely between different conditions and therefore providing an accurate estimate prior to seeing a patient can be difficult. See our price guide for an estimation of fees for common conditions treated at the Grove. During your consultation, the surgeon will give you an accurate estimate of treatment costs before proceeding.

We ask that you pay for any treatment at the time you collect your pet unless a direct insurance claim is being processed.

Claim forms can be left with us for completion and sending off to the insurance company. Most forms are completed and submitted within 7 days of receiving them.

We will perform direct claims with most insurance companies as long as the policy is confirmed as being active, there are enough insurance funds to cover the costs and that you have all the required paperwork. The insurance companies often need a complete history from your pet prior to covering a claim so please contact your vet to provide this. Our reception staff will help you as much as possible with this process.

All feedback is welcome, as this allows us to continually improve our service. Please email any comments to [email protected] with the subject heading ‘feedback’.